Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
settings

919-553-7612 | 2010 Crooked Creek Rd

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Clayton, NC

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 919-553-7612 or make an appointment online!


What Our Customers Are Saying

reviewicon

Best vehicle repair shop in town. My family has been using Carwell for years because of his good work and honesty!!

reviewicon

We own a fleet of vehicles and Carwell services them all and does a fantastic job! Fast turn-around and great knowledge. Thank you

reviewicon

We've been using Carwell's for our vehicle repairs & maintenance needs for at least 10 years. Jeff Carwell is very honest and there is always great communication on repairs needed & estimates.

reviewicon

Jeff and team are personable and professional! Great service and price! Thanks Guys

reviewicon

Thank you to Jeff for taking the time to give us a second opinion on our daughter's car this week and saving her from a very expensive repair elsewhere. Our neighbors recommended Carwell Automotive and we couldn't be more pleased to have a local shop whose owner is honest and has integrity. A++!!

reviewicon

I have been taking my vehicles to Jeff at Carwell for over 15 years. He and his staff treat you right and repair your vehicle in a timely manner, doing it right the first time, and for a fair price. I will continue to trust Jeff and Carwell with all my vehicle service and repair needs!

reviewicon

Needed brakes and a 90,000 mile service for my Honda Accord. Went into this planning on replacing all four brakes, but just let me know that we only needed to do the front brakes now and the rear pads have plenty of life left in them. Saved me money and finished the job when he said would be done. Appreciate having a place like this so close in Clayton. Will definitely be back for any other service.

reviewicon

"Car Sick? Carwell!" has been the slogan in my head all my life. I wouldn't trust anyone else the way I trust Jeff. The customer service and "not a problem" attitude is unmatched.

reviewicon

Fast turn around, great quality of work. Has been my trusted go to mechanic for years and will continue to be.

reviewicon

Carwell Automotive is a "MECHANIC'S MECHANIC". Jeff and his team have cared for our family's autos, trucks, and work trucks since the 90's. He works to find the root of complex problems and does routine maintenance service quickly. Try them next time you need service. We are sure you'll be pleased.

  • ASE (Automotive Service Excellence)
  • Ford Professional Service Network
  • ASA (Automotive Service Association)
  • Car Care Aware
  • Call Us For Service: 919-553-7612