Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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919-553-7612 | 2010 Crooked Creek Rd

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Clayton, NC

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 919-553-7612 or make an appointment online!


What Our Customers Are Saying

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Best vehicle repair shop in town. My family has been using Carwell for years because of his good work and honesty!!

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We own a fleet of vehicles and Carwell services them all and does a fantastic job! Fast turn-around and great knowledge. Thank you

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We've been using Carwell's for our vehicle repairs & maintenance needs for at least 10 years. Jeff Carwell is very honest and there is always great communication on repairs needed & estimates.

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Jeff and team are personable and professional! Great service and price! Thanks Guys

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Thank you to Jeff for taking the time to give us a second opinion on our daughter's car this week and saving her from a very expensive repair elsewhere. Our neighbors recommended Carwell Automotive and we couldn't be more pleased to have a local shop whose owner is honest and has integrity. A++!!

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I have been taking my vehicles to Jeff at Carwell for over 15 years. He and his staff treat you right and repair your vehicle in a timely manner, doing it right the first time, and for a fair price. I will continue to trust Jeff and Carwell with all my vehicle service and repair needs!

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Needed brakes and a 90,000 mile service for my Honda Accord. Went into this planning on replacing all four brakes, but just let me know that we only needed to do the front brakes now and the rear pads have plenty of life left in them. Saved me money and finished the job when he said would be done. Appreciate having a place like this so close in Clayton. Will definitely be back for any other service.

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"Car Sick? Carwell!" has been the slogan in my head all my life. I wouldn't trust anyone else the way I trust Jeff. The customer service and "not a problem" attitude is unmatched.

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Fast turn around, great quality of work. Has been my trusted go to mechanic for years and will continue to be.

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Carwell Automotive is a "MECHANIC'S MECHANIC". Jeff and his team have cared for our family's autos, trucks, and work trucks since the 90's. He works to find the root of complex problems and does routine maintenance service quickly. Try them next time you need service. We are sure you'll be pleased.

  • ASE (Automotive Service Excellence)
  • Ford Professional Service Network
  • ASA (Automotive Service Association)
  • Car Care Aware
  • Call Us For Service: 919-553-7612